Abstract: The article is dedicated to analyses of the availability of using CRM-system for the pupils groups. A study of the activity of the Center for Youth Creativity (on the example of the CMIT “Polytech”, Biysk) is conducted in order to identify the possibilities of automation. The main features of CRM-systems and the possibility of their applicability as a means of accounting for the pupils groups work are considered. Also functional and technical requirements for the automation system were formulated, the diagram of entities was designed and the main components of the system were developed. The completed pre-project analysis will allow further to develop the CRM-system to administrate the work of pupils groups
Index terms: informational system, CRM-system, Center for Youth Innovation Creativity, electronic journal, database.